Members Profile
 Name: Sarina Phan
Business Name: Sarina Phan Language Services
Address: PO Box 1183, Waverley Gardens VIC
PC: 3170
Phone: (03) 9701 2160
Mobile: 0403 080 888
Fax: (03) 8699 8233
Web: www.splanguage.com.au
Email: sarina@splanguage.com.au
SELF
Q. Tell us something about you – your philosophy, your lifestyle, your ethics, your hobbies etc.
A. I have been running my own business for nearly 20 years. The secret to my success is to treat all
clients with respect and honesty and you shall have their trust. Running my own business allows me to grow and
develop at my own pace and the sky is the limit. My extended family is my rock and my father my hero.
BUSINESS DETAILS
Q. What is it that your business does?
A. We offer translation and interpreting services covering a wide range of sections from education to
legal, business to international conferences. The language we specialise is English and Vietnamese.
Q. Do you work from home? How many do you employ?
A. Yes and also away from home when necessary. I currently have 4 contractors who support my business.
Q. How long have you been in business?
A. Nearly 20 years, in my 19th year.
Q. What makes your business unique?
A. I offer top class translation and interpreting services. As one of the leading Vietnamese
translator/interpreter in Australia I always aim to look after my clients' needs with the utmost professionalism.
Regardless of the size of the job, all clients receive the best attention of care and a 100% dedication to my work.
MARKETING
Q. What is the most important Marketing/Networking tool/strategy your business has had success
with?
A. Word of mouth
ADVICE
Q. What is the most helpful piece of advice you could give to other businesses?
A. You’ve got to love what you do and all clients are important.
SUPPORT
Q. What is it you are looking for as a member of MCEI?
A. Collegiality support and information
Q. What is it you can offer to MCEI members?
A. Same as above and volunteer to help in events when time permit.
Q. How do you envisage demonstrating your support and loyalty to the association of MCEI?
A. Volunteer to help in events when time permit. Seek professional services from fellow members.
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