Members Profile

Name: Damien Battersby
Business Name: PC Diagnostics
Address: Suite 2 / 154 Maroondah Hwy Ringwood
PC: 3134
Phone: 1300 723 857
Mobile: 0430 392 005
Fax: 03 9847 0950
Email: support@pcdiagnostics.net.au
Web Address: www.pcdiagnostics.net.au

SELF
Q. Tell us something about you – your philosophy, your lifestyle, your ethics, your hobbies etc.
A. I have been in my current business for 5 years and ran another business for 3 years previously. I have completed a Bachelor of Science and Diploma of Business Systems. As well as being a business, technology is a hobby and I enjoy learning about new technology and the challenges that it presents.

I am passionate about helping micro and small businesses with their technology and greatly enjoy meeting business owners. I have a high work ethic but also believe the balance is important for a successful and fulfilling life.As well as technology, I enjoy swimming, cycling, aviation, model aircraft and travelling in my spare time.

BUSINESS DETAILS
Q. What is it that your business does?
A. We provide IT Support to anyone with a computer, focusing on small businesses. Our goal is to ensure our clients have trouble-free computing.

Q. Do you work from home?  How many do you employ?
A. I work from an office in Ringwood and I employ 2 people

Q. How long have you been in business? 
A. 5 years 

Q. What makes your business unique?
A. Our business provides friendly and exceptional service to our clients. Through our unique IT Business support packages, we can provide cost effective IT support. Additionally, much of our work is done remotely saving clients time and money and allowing us to be highly responsive to client requests.

MARKETING
Q. What is the most important Marketing/Networking tool/strategy your business has had success with?
A. Networking. Specifically being a member of a number of networking organisations and then working to generate strategic alliance with members.

ADVICE
Q. What is the most helpful piece of advice you could give to other businesses?
A. Have 3, 6 and 12 month goals and a plan for each on how you are going to reach them. Also put time aside to spend working ON your business each week.

SUPPORT
Q. What is it you are looking for as a member of MCEI?
A. Businesses to build strategic alliances with. Looking to meet other like minded business people and enjoy the events.

Q. What is it you can offer to MCEI members?
A. Assistance with their computers and technology as well as strategic alliances to help them grow their business.

Q. How do you envisage demonstrating your support and loyalty to the association of MCEI?
A. Where possible I will come to all events held by MCEI. I will promote and recommend the organisation to my contacts. If I see an opportunity to assist a member in any way I will.

MILESTONES
August 2007- An important milestone was employing a dedicated phone support technician. This has allowed me to spend more time onsite with clients and also to work on my business. It also has value added to the business, allowing us to deliver service more responsively.